شروط الخدمة

Welcome to mufeed Healthy Food Store. By accessing or using our website (mufeedlb.com) or placing an order through our store, you agree to these Terms of Service. Please read them carefully before using our Services or making a purchase.

1. General Conditions

  • By using this website, you confirm that you are legally permitted to use the Services in your jurisdiction, or that you are using the website under the supervision of a parent or legal guardian where required.
  • We reserve the right to refuse or cancel service where reasonably necessary, including in cases of suspected fraud, misuse, or violation of these Terms.
  • You may not copy, reproduce, distribute, exploit, or misuse any part of our website, content, branding, or Services without prior written permission.

2. Product Information

We aim to provide accurate and up-to-date product information, including product names, ingredients, nutritional details, dietary information, weights, and other relevant details.

  • Product packaging, labels, ingredients, appearance, or specifications may occasionally change as a result of manufacturer or supplier updates.
  • Images displayed on the website are intended to represent the product as accurately as possible, but packaging or appearance may vary slightly.
  • If you have allergies, dietary restrictions, or concerns about a product's ingredients, please review the product information carefully and contact us before purchasing if you need further clarification.

3. Pricing & Payment

Product prices displayed on the website are shown in the currency available through the store at the time of purchase.

  • We reserve the right to update product prices, promotions, or offers at any time.
  • The price applicable to your order is the price displayed at the time the order is placed, unless an obvious pricing or technical error has occurred.
  • We currently accept Cash on Delivery (COD) and Whish Money.

4. Orders & Product Availability

  • All orders are subject to product availability.
  • If an ordered item becomes unavailable, we may contact you to offer an alternative, replacement, store credit, or other appropriate solution.
  • We reserve the right to cancel or decline an order where the information provided appears incomplete, incorrect, fraudulent, or otherwise prevents us from processing the order safely.
  • Submitting an order does not guarantee availability until the order has been reviewed and accepted for fulfillment.

5. Shipping & Delivery

Delivery is available across Lebanon through our delivery partners.

  • The standard delivery fee is $5.
  • Estimated delivery time is normally 1–3 business days.
  • Delivery may take longer during public holidays, periods of high demand, severe weather, or exceptional logistical circumstances.
  • Customers are responsible for providing complete and accurate delivery information.
  • Once an order has been successfully delivered, the customer is responsible for appropriate storage, handling, and use of the products.

For more information, please review our Shipping & Delivery Policy.

6. Returns & Refunds

Returns, replacements, refunds, and compensation requests are governed by our Returns & Refunds Policy.

By placing an order, you acknowledge that return eligibility and applicable timeframes depend on the type of product and the circumstances described in that policy.

7. Prohibited Uses

You may not use our website or Services to:

  • Engage in unlawful or fraudulent activity.
  • Violate applicable laws or regulations.
  • Upload or transmit malicious code, viruses, or harmful data.
  • Attempt to interfere with the security, operation, or performance of the website.
  • Attempt to gain unauthorized access to accounts, systems, or data.
  • Use the Services in a way that infringes the rights of others.

We may restrict or terminate access to the Services where misuse or prohibited activity is detected.

8. Accuracy of Order & Account Information

You agree to provide complete, accurate, and current information when placing an order or communicating with us, including where applicable:

  • Full name
  • Delivery address
  • Phone number
  • Email address

We are not responsible for delays or unsuccessful delivery resulting from incorrect or incomplete information supplied by the customer. Additional delivery charges may apply where a new delivery attempt is required.

9. Third-Party Services & Links

Our website may contain links to third-party websites or use services provided by third parties, including technology, payment, delivery, analytics, and ecommerce service providers.

Third-party services are subject to their own terms, policies, and privacy practices. We are not responsible for third-party websites or services that we do not own or control.

10. Responsible Use of Products

Customers are responsible for reviewing product labels, ingredients, storage instructions, dietary information, allergen information, and other product-specific guidance before use.

After delivery, customers are responsible for storing and using products appropriately. If you receive a product that is damaged, expired, incorrect, or otherwise not in acceptable condition, please contact us within the timeframe stated in our Returns & Refunds Policy.

11. Website Availability & Information

We aim to keep our website available, accurate, and functioning properly. However, we cannot guarantee that access will always be uninterrupted or free from technical errors.

We may update, modify, suspend, or discontinue website features or content where necessary for operational, security, technical, or business reasons.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our Services, business practices, or applicable requirements.

Updated Terms will be posted on this page. Your continued use of the Services after an update constitutes acceptance of the revised Terms where permitted by applicable law.

13. Privacy

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, process, and disclose personal information.

14. Contact Information

If you have questions about these Terms of Service, please contact us: